What is the TinyDrawer.com return policy?
ALL SALES ARE FINAL...
*** PLEASE NOTE: When placing an order only ONE promotion/coupon code will be used per transaction ***
Eligible items may be returned for Store Credit only. Returns must be returned within 14 days of the ship date received. TinyDrawer.com will not accept any returns after 14 days.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all TinyDrawer.com and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return store credit.
We issue refunds in ONLY a form of store credit. Store credit NEVER expires and can be used at any given convenience.
We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.
However, simply return your package by following the normal return procedure. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item.
* Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
**We do not offer cancellations once your order has been processed and confirmation email is sent with a confirmed order number.***
Every order MUST be accompanied with a Exchange form. Please fill out your Exchange Form.
Please ship your return package to the following address:
550 W. Old Country Rd. Suite#400
Hicksville, NY 11801
* Please note that the above address is not a physical store location and is to be used for mailing merchandise only.